Privacy & Cookie Policy
Last updated: 27 September 2026
This notice explains how Care Drycleaning and Tailoring Ltd uses personal information when you visit our website, request a service, contact us or interact with our Facebook page.
Who we are
Care Drycleaning and Tailoring Ltd is responsible for the personal information it uses for its business. You can contact us at 4 Market Street, Braintree, Essex, CM7 3YA, by email at info@caredrycleaning.co.uk, or by phone on 01376 347247.
Information we use
Depending on how you contact us, this may include your name, email address, telephone number, service or order details, preferred date, and any information you put in a message. For collection or delivery, we also need your address. When you interact with us on Facebook, we may see your public profile details, messages, comments and reviews. Our website host may process technical information such as your IP address and access logs to deliver and secure the site.
Why we use it and our lawful bases
- Requests and services: to reply, provide a quote, handle your order, and arrange collection or delivery. We rely on contract or steps you ask us to take before a contract.
- Customer care: to answer questions, handle feedback or complaints, and protect the business and website. We rely on our legitimate interests in providing customer service and operating securely, where those interests do not outweigh your rights.
- Legal records: to meet applicable accounting, tax and other legal duties. We rely on legal obligation.
- Marketing: if we ever ask for your consent to receive electronic marketing, we will use it for that purpose only while that consent applies. You can withdraw consent at any time. We do not use booking form details as a marketing sign-up.
You need to provide relevant contact and service details so we can deal with your request. If you do not, we may be unable to respond or arrange the service. Please avoid sending sensitive information through the booking form or Facebook Messenger.
Booking form and Facebook
Our booking form sends your request through our IONOS hosting to our business email. The website does not keep a separate booking database. We use the information to respond and arrange the service. Facebook and Messenger are operated by Meta, which also processes information under its own privacy policy. Public comments and reviews may be visible to others according to your Facebook settings.
Who receives information
Our website host, email provider and relevant service providers may process information to help us operate the website and fulfil requests. Meta processes information when you use Facebook. We may disclose information when legally required. We do not sell your personal information.
International processing
Some technology or social media providers may process information outside the UK. Where we are responsible for an international transfer, we assess and use the safeguards required by UK data protection law. Meta explains its own international processing in its privacy policy.
How long we keep it
We keep enquiries and customer correspondence only while needed to deal with the request, provide the service, resolve any issue and meet applicable accounting or legal duties. Retention therefore depends on the type of record. When information is no longer needed, we delete or securely dispose of it where reasonably practicable.
Cookies and similar technology
Our website does not currently set analytics or advertising tracking cookies in its own page code. Our hosting provider may use technical information and any essential technology needed to deliver or secure the site. If we introduce optional cookies or similar technology, we will update this notice and provide any required controls before using them. You can manage cookies in your browser. Following a link to Facebook takes you to Meta’s service and its own privacy and cookie information.
Security
We take reasonable steps to protect information we hold against loss, misuse and unauthorised access. Please contact us if you have concerns about information you have shared.
Your rights
Depending on the circumstances, you may ask to access, correct, erase or restrict our use of your information, object to certain uses, or request transfer of certain information. You can withdraw consent where we rely on it. These rights have legal conditions and exceptions. Contact us using the details above to make a request.
Complaints and changes
Please contact us if you have a concern about how we use your information. You can also complain to the Information Commissioner’s Office (ICO). We may update this notice when our services or technology change; the date at the top shows when it was last updated.